EXTERNAL POSTING – Administrative Assistant – casual

About Us:

A variety of health care services are provided in the Delhi Community Health Centre. Housed within the Centre, the Norfolk Family Health Team (FHT) provides access to family physicians, nurse practitioners, registered nurses, social workers, medical office assistants, registered dietician, occupational therapist, kinesiologist and pharmacist. Supporting individuals who are accessing their primary healthcare through the Norfolk Family Health Team (FHT), in addition to supporting the broader community, a pharmacy, community lab and ultrasound services are available on site, as are a variety of other community services intended to enhance the overall health and wellness of men, women, children and families. An immediate need exists for medical office assistants (MOA). The number of hours available fluctuate from month-to-month.

What the NFHT Offers:

  • HOOPP Pension
  • Flexible Work Hours
  • On-site parking
  • Work Events

Key Responsibilities:

  • Assists providers in all aspects of the consultation, treatment, procedures and follow-up care.
  • Triages calls for urgent appointments, referrals for patient consultations and testing, insurance pre-certification and documentation.
  • Operates some medical equipment (e.g., autoclave, ultrasonic, blood pressure monitor, AC machine, etc.)
  • Handles all administrative duties in a timely manner including answering phones, booking patient appointments, sending faxes, sending referrals and notifying patients of appointments
  • Complete data entry in an accurate manner, including scanning and incoming faxes
  • Check and respond to physician messages in a timely manner
  • Check cancellation line • Receive, record and process payments
  • Follow up on outstanding payments
  • Scan faxes and reports into the EMR
  • Keep office supplies stocked
  • Follow office opening and closing procedures

Position Qualifications:

  • Medical Office Assistant Diploma or Office Assistant Diploma
  • Current certification and maintenance of CPR for Health Care Providers
  • Committed to Best Practice in patient-centered care
  • Experience working as a member of an Interdisciplinary Health Professional team
  • Experience in and/or familiarity with rural medicine
  • Exceptional documentation skills and attention to detail
  • A positive and professional attitude
  • Excellent time management skills with an ability to multi-task and effectively set priorities
  • Demonstrated ability to work independently as well as a part of a diverse and interdisciplinary team
  • Flexibility and adaptability
  • Ability to work accurately under pressure and handle difficult situations in a calm manner
  • Punctual, reliable, excellent communication and customer service skills
  • Knowledge of medical terminology and proficiency with Practice Solutions EMR an asset

Application Instructions:

Please submit your resume and cover letter via email to roxanne@norfolkfht.ca

Please note, only those selected for an interview will be contacted. Interested applicants must submit a cover letter and updated resume referring to the above position no later than 1200 hrs. on September 1st, 2023.

Please note only those applicants selected for an interview will be contacted.

Application deadline: 2023-09-01

The Norfolk Family Health Team (NFHT) is committed to employment equity, diversity and a supportive environment. The Centre welcomes applications from all qualified individuals, including women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. The NFHT offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the NFHT regarding a job opportunity, please advise if you require accommodation.

Skip to content