Casual Medical Office Assistant

Housed within the Centre, the Norfolk Family Health Team (FHT) is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services. Individuals have access to family physicians, nurse practitioners, registered nurses, social workers, medical office assistants, registered dietician, occupational therapist, kinesiologist and pharmacist. Supporting individuals who are accessing their primary healthcare through the Norfolk Family Health Team (FHT), in addition to supporting the broader community, a pharmacy, community lab and ultrasound services are available on site, as are a variety of other community services intended to enhance the overall health and wellness of men, women, children and families.

An immediate need exists for a casual Medical Office Assistant (MOA). The contract for a Medical Office Assistant will be working out of the Delhi and Port Rowan site. The successful candidate must be available to work days and some evenings with the flexibility to cover additional shifts as required. Please note the schedule and hours of work may change due to operational requirements.

We believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).

General Overview:

This Medical Office Assistant (MOA) position will work directly within the Norfolk Family Team Primary Care Branch. The MOA, is responsible for managing the administrative and clerical tasks at a medical clinic or other private healthcare practice. Their duties include responding to messages from patients, scheduling appointments according to availability and processing clerical tasks.

Key Responsibilities:

  • Provides complete patient assessment, including vital signs and pre-examination procedures. Gathers and assesses objective and subjective data from the patient.
  • Document’s data and assessments in the patient record (Electronic Medical Record) to ensure standard documentation, coding, and completion.
  • Assists providers in all aspects of the consultation, treatment, procedures and follow-up care.
  • Triages calls for urgent appointments, referrals for patient consultations and testing, insurance pre-certification and documentation.
  • Operates medical equipment (e.g., autoclave, ultrasonic, blood pressure monitor, AC machine, etc.)
  • Handle all administrative duties in a timely manner including answering phones, booking patient appointments, sending faxes, sending referrals and notifying patients of appointments
  • Complete data entry in an accurate manner, including scanning and incoming faxes
  • Check and respond to messages in a timely manner
  • Check cancellation line
  • Receive, record and process payments
  • Follow up on outstanding payments
  • Scan faxes and reports into the EMR
  • Keep office supplies stocked
  • Follow office opening and closing procedures

Position Qualifications:

  • Current certification and maintenance of CPR for Health Care Providers
  • Committed to Best Practice in patient-centered care
  • Experience working as a member of an Interdisciplinary Health Professional team
  • Experience in and/or familiarity with rural medicine
  • Exceptional documentation skills and attention to detail
  • A positive and professional attitude
  • Excellent time management skills with an ability to multi-task and effectively set priorities
  • Demonstrated ability to work independently as well as a part of a diverse and interdisciplinary team
  • Flexibility and adaptability
  • Ability to work accurately under pressure and handle difficult situations in a calm manner
  • Punctual, reliable, excellent communication and customer service skills
  • Knowledge of medical terminology and proficiency with Practice Solutions EMR an asset

To apply: Please forward a cover letter and resume to Roxanne Pierssens-Silva, Clinical Services Manager by Friday, October 14, 2022 by email, roxanne@norfolkfht.ca. Applications will be accepted until the position is filled.

The Norfolk Family Health Team is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

MOA NFHT 2022 (pdf)

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